top of page

SMS Terms of Service

By opting into SMS text messaging from a web form, enrollment application, or any other medium, you agree to receive text messages from Brookvale Pharmacy.

​

1. Types of Messages

You can expect to receive text messages regarding your pharmacy services. This includes, but is not limited to:

  • Prescription status updates and refill reminders

  • Delivery notifications and order alerts

  • Account notifications and billing alerts

  • Direct communication from pharmacy staff regarding your care

​

2. Message Frequency

Message frequency varies based on your prescription activity and interactions with the pharmacy.

​

3. Cost

Message and data rates may apply for any messages sent to you from us and to us from you. Please contact your wireless provider for details on your text plan.

​

4. How to Opt-Out

You can cancel the SMS service at any time. Just text STOP to any message you receive from us. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time or contact the pharmacy.

​

5. How to Get Help or Support

If you are experiencing issues with the messaging program or have questions, you can text HELP for assistance, or visit our website at https://www.brookvalerx.com/. You can also call us directly at the pharmacy 510-235-4443.

​

6. Privacy and Terms Links

SMS Privacy Policy

At Brookvale Pharmacy, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or interact with our services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

  • Identifiers: Name, email address, phone number, and mailing address.

  • Customer Records: Information you provide when contacting us for support, services, or inquiries via website forms.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our services.

  • Respond to your comments, questions, and customer service requests.

  • Send you administrative information, updates, or transactional messages (including SMS, if you have opted in).

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We only share information with trusted service providers who assist us in operating our website and conducting our business, under strict confidentiality agreements.

SMS Consent and Phone Numbers: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. SMS Disclosures & Terms

If you consent to receive SMS from Brookvale Pharmacy, you agree to receive prescription updates, order notifications, and customer service SMS from us.

  • Opt-Out: Reply STOP to opt-out at any time.

  • Support: Reply HELP for support.

  • Cost: Message & data rates may apply.

  • Frequency: Messaging frequency may vary.

5. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

  • Email: Info@brookvalerx.com

  • Phone: 510-235-4443

  • Address: 2089 Vale Road, Ste 31, San Pablo, CA 94806

bottom of page
“GooGhywoiu9839t543j0s7543uw1. Please add info@brookvalerx.com to GA account UA-157430222-1 with “Administrator” permissions - date 01/10/2022.”